Senior/Lead Service Designer/ User Researcher
London, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Brightbox GRP Ltd
Senior/Lead Service Designer/User Researcher Contract Remote £450-£500pd We are seeking a highly skilled Senior or Lead Service Designer/User Researcher to join our team. The ideal candidate will have a strong background in service design, user research, and user experience, with a proven track record of delivering … impactful solutions in a government context. Key Responsibilities: Lead the design and implementation of service design initiatives, ensuring alignment with user needs and business objectives. Conduct user research to gather insights that inform design decisions and improve service delivery. Facilitate assessments and workshops that evaluate service design effectiveness, demonstrating strong Government Digital Service (GDS) credentials. Provide … environment to iterate on designs and drive continuous improvement. Engage with stakeholders at various levels to deliver clear communication around design processes and outcomes. Qualifications: Proven experience as a Senior or Lead Service Designer/User Researcher, with strong GDS credentials. Demonstrated experience leading assessments, with the ability to articulate specific challenges faced and how you navigated More ❯
Employment Type: Contract, Work From Home
Rate: £450 - £500 per day
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