3 of 3 Contract User Journey Map Jobs in England

User Researcher 6-Month contract - Inside IR35 - up to £580 per day London based - hybrid working - 3 days a week onsite Must have current and active SC Clearance Government sector - Must have previous experience Key Responsibilities: Plan, lead, and deliver user research for public service … e.g. depth interviews, usability testing, contextual inquiry, surveys-to surface behavioural insights Synthesise research findings into clear, actionable outputs such as problem statements, user journeys, personas, and pain point maps Translate insights into backlog priorities and design recommendations that inform product strategy and roadmap decisions Collaborate with cross ...

APIs. Ability to discuss technical concepts with engineering teams, including integrations, data flows, authentication, API behaviour, environments and release constraints. Experience producing user stories, acceptance criteria, process maps, workflows, wireframes, mockups and prototypes. Good understanding of agile delivery practices and backlog management. Experience supporting QA, UAT, defect management … using tools such as Azure DevOps, GitHub, Jira, SharePoint, Lucidchart, Figma, Balsamiq or similar would be useful. Knowledge of stakeholder mapping, process mapping, user journey mapping, story mapping, impact mapping and acceptance criteria definition would also be beneficial. Desirable Experience Experience using AI tools responsibly ...

unique opportunity to shape how AI-enabled services are designed and delivered within a secure, high-impact environment-ensuring solutions are user-centred, ethically sound and operationally effective. The Role As an AI Service Designer, you will play a key role in defining and designing … that leverage AI, data and automation. You'll work closely with multidisciplinary teams to ensure solutions are scalable, practical and aligned with both user needs and organisational goals. Essential Skills & Experience Strong experience designing end-to-end services within complex organisations Proven capability in service design methodologies, including ...