Service Desk Analyst – Windows 11 Overview: We are currently supporting a leading financial services organisation that is seeking a Service Desk Analyst to assist with a large-scale Windows10 to Windows 11 migration. This position is fully office-based in London and will involve guiding users through the upgrade process, resolving … troubleshooting skills across Microsoft environments and be confident supporting end users in a fast-paced, professional setting. Role & Responsibilities: Provide hands-on support to end users upgrading from Windows10 to Windows 11. Assist with software access and configuration via the company’s software portal. Troubleshoot upgrade-related and end-user device issues, escalating … documentation of incidents and resolutions. Communicate clearly with users of varying technical abilities. Monitor progress and provide daily updates to project leads. Essential Skills & Requirements: Solid experience supporting Windows10/11 desktop environments. Hands-on exposure to OS deployment, upgrades, and/or device refresh projects. Good understanding of Microsoft 365, Active Directory, and general More ❯
Axminster, Devon, South West, United Kingdom Hybrid/Remote Options
Rise Technical Recruitment Limited
ensuring swift resolution of IT incidents. Manage, track, and close tickets in the company's IT service system, escalating when needed. Support and maintain systems including Microsoft 365, Windows10/11, and Windows Server (2016-2022), remote access, and general infrastructure troubleshooting. Excellent training and professional development opportunities, including ITIL and Microsoft certifications. … and welcome applications from all suitable candidates. Keywords: IT Support Technician, Service Delivery, Field IT Engineer, Desktop Support, 2nd Line Engineer, IT Field Support, VIP Support, Microsoft 365, Windows10, Windows 11, Windows Server, Networking, ITIL, Technical Support, IT Technician, Infrastructure Support, Onsite Engineer, Regional IT Support, Axminster IT Jobs, Devon IT More ❯
Technician Gloucester (travelling to sites in Gloucestershire 5 days per week) 6 Month Contract Rate: £200 per day (Inside IR35) Essential Skills: EUD device support experience, AD, Excgange, Windows10/11, MS Office, Outlook etc. also clean and current UK driving license, eligibility to obtain Security Clearance, (5 years UK residence) This role is central … growing suite of conference technologies. Provide hands-on support for end user devices including desktops, laptops, mobile devices, and peripherals. Diagnose and resolve hardware and software issues across Windows and mobile platforms. Manage device lifecycle activities including upgrades, replacements, and disposals. Respond to and resolve incidents and service requests in line with SLAs. Maintain accurate asset records and … teams to ensure seamless service delivery. Identify opportunities for service improvement and contribute to process enhancements. Involvement in on-going projects Active Directory/Exchange Management Console/Windows10 and 11/Intune/Microsoft Office 2016 and 365/Outlook experience/SharePoint, Understanding of Incident/Problem/Change Management and Configuration Management More ❯
Service Desk technician Gloucester (hybrid) 6 Month Contract Rate: £180 per day (Inside IR35) Essential Skills: NPPV3 police cleared, Driving license, Active Directory/Exchange Management Console/Windows10 and 11/Intune/Microsoft Office 2016 and 365/Outlook experience/Sharepoint, Understanding of Incident/Problem/Change Management and Configuration Management … to staff via phone, self-service portal, and occasional in-person walk-ups. Troubleshoot and resolve incidents related to desktop, laptop, network, and application issues. Support users with Windows10/11, Microsoft Office 2016/365, Outlook, SharePoint, and other standard tools. Log and manage support tickets in the organisation's ITSM tool (IFS Assyst … standard operating procedures. Skills and Experience: NPPV3 cleared or recently lapsed Proven experience in a Service Desk or 1st/2nd Line IT Support role. Strong knowledge of: Windows10/11 Microsoft 365 (Outlook, Office, SharePoint) Active Directory and Exchange Management Console Intune device management Good understanding of ITIL-based processes (incident, change, problem, configuration More ❯
Londonderry, Northallerton, North Yorkshire, England, United Kingdom
Pearson Whiffin Recruitment Ltd
network systems run smoothly and efficiently. Key Responsibilities: Provide day-to-day technical support for laptops, desktops, and peripherals (printers, monitors, mobile devices). Install, configure, and maintain Windows operating systems (Windows10/11) and standard business applications. Troubleshoot network connectivity issues, including Wi-Fi, VPN, and LAN/WAN problems. Manage user … . Perform hardware and software upgrades, imaging, and deployment of new laptops. Key Skills & Experience: Proven experience in an IT Support or Service Desk role. Strong knowledge of Windows10/11, Microsoft Office 365, and general desktop support. Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls, and switches). Experience supporting More ❯
to-day support and running of client's Citrix estate Responsibilities: Maintain and support Citrix infrastructures, (CVAD 2402 LTSR and CVAD 2507 LTSR) Provide 3rd level support to Windows10/11 and Windows 2016/19 and Windows 2022/25 platforms Experience of maintaining and implementing Hyper-V and SCVMM … and applying SQL patches. Qualifications and Experience: CCA certified or higher on XenApp or XenDestkop Working environment experience: o XenApp o Xendesktop o SCCM/Manage Engine o Windows10/11 and Server 2016 - Current Familiar with virtualisation platforms (Hyper-V) Practical experience of medium size (and larger) client server environments Ability to troubleshoot 3rd More ❯
will be required to work in shifts: 7:00 AM to 4:00 PM 8:00 AM to 5:00 PM 9:00 AM to 6:00 PM 10:00 AM to 7:00 PM Must be willing to work out of hours as required (with prior approval from Site Lead). Job Purpose and Primary Objectives: Desktop … Teams chat for any incoming incidents. Management of Win-10 devices (MMD Microsoft Managed Devices). Technical troubleshooting, issue identification, and resolution of various services running in the Windows10 operating system. Antivirus management (Defender/McAfee). Device movement from one desk to another as per requirement/project need. Unpacking and repackaging laptops/… required. Candidate should also have a car. Major travel will be within the site itself (between buildings). Key Skills/Knowledge/Experience: Experience troubleshooting issues on Windows10 operating systems. Knowledge in installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/ More ❯
alongside enterprise BAU support, this is the perfect contract opportunity. You'll join a dynamic third-line team working across Citrix VDI, Ivanti User Workspace Manager/AppSense, Windows, and user workspace technologies. You'll help design, deliver, and support modern workspace solutions while driving service optimisation and sharing knowledge in a collaborative, open culture. Key Responsibilities Deliver … Operate under ITIL standards (Incident, Problem, Change) Key Skills & Requirements Specialist knowledge of Citrix (multiple versions, NetScaler, Virtual Apps & Desktops) Highly Desirable: Ivanti User Workspace Manager (AppSense) Experience Windows10/11 and application packaging/streaming expertise Experience supporting large-scale server infrastructure and VDI platforms Technical ownership of project delivery and service improvement Excellent … Senior VDI Engineer, Senior Citrix Engineer, End User Computing Engineer, EUC Specialist, Virtual Desktop Solution Architect, Citrix NetScaler Specialist, Desktop Virtualisation Consultant, Workspace Technology Engineer, Application Packaging Specialist, Windows10/11 Deployment Lead, Ivanti UWM Consultant. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to More ❯
alongside enterprise BAU support, this is the perfect contract opportunity. You'll join a dynamic third-line team working across Citrix VDI, Ivanti User Workspace Manager/AppSense, Windows, and user workspace technologies. You'll help design, deliver, and support modern workspace solutions while driving service optimisation and sharing knowledge in a collaborative, open culture. Key Responsibilities Deliver … Operate under ITIL standards (Incident, Problem, Change) Key Skills & Requirements Specialist knowledge of Citrix (multiple versions, NetScaler, Virtual Apps & Desktops) Highly Desirable: Ivanti User Workspace Manager (AppSense) Experience Windows10/11 and application packaging/streaming expertise Experience supporting large-scale server infrastructure and VDI platforms Technical ownership of project delivery and service improvement Excellent … Senior VDI Engineer, Senior Citrix Engineer, End User Computing Engineer, EUC Specialist, Virtual Desktop Solution Architect, Citrix NetScaler Specialist, Desktop Virtualisation Consultant, Workspace Technology Engineer, Application Packaging Specialist, Windows10/11 Deployment Lead, Ivanti UWM Consultant. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to More ❯
Provide mentorship and guidance to junior engineers and service teams on workspace technologies and troubleshooting. Diagnose and resolve complex issues spanning hardware, application, and security layers . Manage Windows10/11 desktop environments, including application delivery and packaging (streaming, sequencing, isolation). Collaborate with project managers, architects, and infrastructure teams to deliver aligned, well-governed … Experience leading technical delivery for projects within defined time, cost, and quality parameters. Strong diagnostic and troubleshooting skills across hardware, security, and application domains. Excellent working knowledge of Windows10/11 and associated application delivery methods. Experience working within structured IT frameworks (change, incident, and problem management). Beneficial: Experience with Microsoft FSLogix and Office More ❯
this role, you will provide critical break/fix support for desktops, laptops, and peripherals, ensuring seamless operations within our organization. You will also be responsible for troubleshooting Windows OS, hardware, and enterprise applications while coordinating escalations with third-party vendors. Your responsibilities as a Deployment Engineer: Provide break/fix support for desktops, laptops, and peripherals. Re … image devices and reinstall/configure applications as required. Troubleshoot Windows OS, hardware, and enterprise applications efficiently. Coordinate escalations and hardware replacements with third-party vendors. Document issues and resolutions in IT service management systems (ServiceNow, Remedy, etc.). Assist with general troubleshooting of user issues and hardware refresh projects. Install pre-packaged software manually via USB key … when needed. Support migration efforts, including Windows10 to Windows 11 in-place upgrades. As a suitable Deployment Engineer, you will have: Proven experience in break/fix support and troubleshooting. Strong knowledge of Windows OS, M365, Teams, and ServiceNow (preferred). Ability to follow instructions and resolve technical issues efficiently. Experience More ❯
Birmingham, West Midlands, England, United Kingdom
Oliver James
a key NHS environment in Birmingham. What you'll be doing Providing 2nd line technical support across desktop, infrastructure and application environments Supporting and maintaining Microsoft-based systems (Windows10/11, Office 365, Active Directory, Azure, Intune, etc.) Managing incidents, troubleshooting hardware/software issues and escalating where necessary Delivering outstanding customer service to end … smooth day-to-day operations What we're looking for: Previous NHS or healthcare sector IT support experience (highly desirable) Strong knowledge of Microsoft technologies - O365, Active Directory, Windows Server, Azure, Intune, etc. Confident supporting a wide range of users in a busy environment Excellent communication and problem-solving skills A proactive, energetic attitude - someone who loves getting More ❯
Sheffield, South Yorkshire, England, United Kingdom
Akkodis
Fi, VPN, docking stations). Provide expert support for Microsoft 365 apps such as Teams, OneDrive, and Outlook. Review and triage suspected phishing emails. Build, configure, and replace Windows 11 laptops for new starters and existing users. Enrol and manage laptops and mobile devices in Microsoft Intune. Support hardware setup - from monitor swaps to cable management. What You … or field support . Strong hands-on knowledge of: Microsoft 365 (Teams, OneDrive, SharePoint, Outlook, Power BI) Microsoft Entra ID/Azure AD Microsoft Intune (device & mobile management) Windows10/11 configuration and troubleshooting Confidence diagnosing hardware, connectivity, and access issues. Familiarity with ITSM tools. Excellent communication and customer service skills. A proactive, pragmatic approach More ❯
and 2nd line support to end users across hardware, software, Infrastructure and network-related issues through JIRA ITSM - Troubleshoot and resolve issues related to M365, Active Directory and Windows 11 - Diagnose and resolve network connectivity and VPN issues - Set up and maintain meeting room AV hardware and other office network technologies - Contribute to technology updates and develop ITIL … best practices - Providing support with additional IT projects IT Support Engineer Experience/Technologies: - Understanding of Windows10/11 operating system – Administration and support - Microsoft Stack including Office 365 and Intune – Administration and support - Office network technology including meeting room AV systems - Administration and management - Active Directory – Administration and management - Using ticketing system to respond More ❯
SIT Automation Test Analyst (Windows/Servers)UtilitiesHybrid: 1-2 days per week in Warwick6 months£550 per day In short: We're seeking a solid System Integration Test Analyst to plan, perform and analyse the end-to-end testing of Windows Servers/Machines. We need someone detailed who can present findings to a multitude … preferred but not essential) as long as evidence of toolsets may be demonstrated. Requirements and Skills Degree in Computer Science, Software Engineering or a related field. Experience of Windows10/11 testing Demonstrable experience of planning end-to-end test scenarios In-depth knowledge and experience of testing processes and methodologies. An ability to assimilate More ❯
Birmingham, West Midlands, England, United Kingdom Hybrid/Remote Options
Hays Specialist Recruitment Limited
Essential: Proven experience in a service desk or IT support role with hands-on diagnosis and troubleshooting. Strong customer service orientation with excellent communication skills. Working knowledge of Windows10/11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools Ability to manage multiple tasks and prioritise effectively in a More ❯
Colchester, Essex, South East, United Kingdom Hybrid/Remote Options
Reed Technology
IT Support Field Engineer (Windows 11 & Office 2024 Rollout) Colchester £180-£200 per day (Umbrella) Initial 3 Months Required across UK sites (all expenses paid) REED Technology are working with a client who are seeking an IT Support Field Engineer to join their Group IT team based in Colchester. You'll play a key role in a major … Windows 11 and Office 2024 rollout project, ensuring a smooth transition across a large branch network, group services, and remote workers. This is a field-based position that involves regular travel to sites nationwide. When not travelling, you'll be working from the main office in Colchester, assisting with device builds, configurations, and testing. Key Responsibilities Support the … rollout of Windows 11 and Office 2024 upgrades across multiple sites. Carry out on-site visits to complete upgrades, deliver user support, and ensure minimal disruption. Build, configure, and test devices at the Colchester office when not on the road. Coordinate with internal teams to schedule branch visits and update project progress. Manage hardware logistics, including collection and More ❯
Experience* Demonstrable experience working as an on-site, user-facing IT Support Engineer* Technically proficiency to resolve 1st & 2nd faults independently* Strong working knowledge of core IT infrastructure (Windows10/11, AD, Apple OSX/iOS, SCCM, Microsoft technologies)* Excellent soft & communication skills* Experienced in supporting Leadership & C-Suite teams* Experience supporting Apple Mac & iOS More ❯
Chester, Cheshire, England, United Kingdom Hybrid/Remote Options
Pontoon
experts. What We're Looking For: Customer Care Skills: A strong commitment to client care with excellent communication and written skills. Technical Proficiency: Familiarity with hardware support for Windows10/11 and network solutions such as Citrix, VPN, and Cisco AnyConnect. organisational Skills: Ability to prioritise tasks effectively and manage multiple responsibilities simultaneously. Team Player More ❯
Act as the primary point of contact for IT support requests from the internal client base. Provide both in-person and remote technical support to global teams using Windows and related systems, delivering user training when required. Manage user onboarding and offboarding processes, ensuring accurate identity and access management through Active Directory and Microsoft 365. Administer software licensing … knowledge bases to support consistent service delivery. Troubleshoot and resolve hardware-related issues, including audio/visual equipment, printers, and peripheral devices. You Will Have Solid experience supporting Windows10/11 and above in a business environment. Experience working with and supporting Microsoft products. A solid understanding of Active Directory administration. Working with and administering More ❯
Act as the primary point of contact for IT support requests from the internal client base. Provide both in-person and remote technical support to global teams using Windows and related systems, delivering user training when required. Manage user onboarding and offboarding processes, ensuring accurate identity and access management through Active Directory and Microsoft 365. Administer software licensing … knowledge bases to support consistent service delivery. Troubleshoot and resolve hardware-related issues, including audio/visual equipment, printers, and peripheral devices. You Will Have Solid experience supporting Windows10/11 and above in a business environment. Experience working with and supporting Microsoft products. A solid understanding of Active Directory administration. Working with and administering More ❯
Act as the primary point of contact for IT support requests from the internal client base. Provide both in-person and remote technical support to global teams using Windows and related systems, delivering user training when required. Manage user onboarding and offboarding processes, ensuring accurate identity and access management through Active Directory and Microsoft 365. Administer software licensing … knowledge bases to support consistent service delivery. Troubleshoot and resolve hardware-related issues, including audio/visual equipment, printers, and peripheral devices. You Will Have Solid experience supporting Windows10/11 and above in a business environment. Experience working with and supporting Microsoft products. A solid understanding of Active Directory administration. Working with and administering More ❯
Act as the primary point of contact for IT support requests from the internal client base. Provide both in-person and remote technical support to global teams using Windows and related systems, delivering user training when required. Manage user onboarding and offboarding processes, ensuring accurate identity and access management through Active Directory and Microsoft 365. Administer software licensing … knowledge bases to support consistent service delivery. Troubleshoot and resolve hardware-related issues, including audio/visual equipment, printers, and peripheral devices. You Will Have Solid experience supporting Windows10/11 and above in a business environment. Experience working with and supporting Microsoft products. A solid understanding of Active Directory administration. Working with and administering More ❯
Leicester, Leicestershire, England, United Kingdom Hybrid/Remote Options
Venn Group
internal teams• Upholding security standards and ICT policies Requirements: • Proven experience in 1st and 2nd line support within a multi-site organisation• Strong technical knowledge of Microsoft technologies (Windows10/11, Active Directory, Exchange, SCCM, etc.)• Familiarity with ITIL service management principles and Service Desk tools• Experience supporting desktop/mobile environments and conducting fault More ❯
Technologies: Proficiency with the Microsoft stack, including Office 365 (administration and support). Hands-on experience with Active Directory (user account management and support). Strong understanding of Windows10/11 operating systems (administration and troubleshooting). Excellent communication and interpersonal skills. Proven ability to engage with users at all levels of the business. Apply More ❯