Desktop Support Analyst
- Hiring Organisation
- Pearson Whiffin Recruitment Ltd
- Location
- London, Stratford, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £170 - £175/day
accurate documentation of incidents, requests, and technical procedures. Team Leadership Support Provide guidance and mentoring to junior support analysts. Assist with task allocation and workload management within the support team. Act as an escalation point for first-line technical issues. Support the Team Lead or IT Manager with … systems. Excellent customer service and communication skills. Ability to prioritise workloads and work effectively under pressure. Desirable Skills Experience with Intune, Autopilot, or endpoint management solutions. Knowledge of ITIL principles and service management practices. Previous experience acting as a team lead, senior analyst, or mentor. Relevant industry certifications ...