2 of 2 Contract iManage Jobs in England

teams where necessary Using ServiceNow ticketing system Mix of remote & deskside support - including working on a tech bar Good customer service skills Experience with iManage or Bomgar ( desirable) Role details: Job role: 1st Line Support Job type: Contract Duration: 6 months' contract with view to extend Rate ...

issues (in person, by phone, and email). Triaging and escalating issues to the firms outsourced MSP, ensuring effective resolution. Supporting users with iManage, Microsoft 365 and other applications and services used within the firm. Providing comprehensive IT inductions and ongoing training for users. Assisting with the setup, configuration … factor authentication, etc.). Supporting meeting room hardware and assist users with setting up virtual hearings and webinars using Teams, Zoom, and Webex. Administering iManage, including user permissions and maintaining information barriers. Collating information required for security and data protection audits and questionnaires. Testing and implementing software updates and improvement ...