Service Desk Manager - Turn Around, Process Improvement - Healthcare
- Hiring Organisation
- TALENT LEADERS LTD
- Location
- Chelmsford, Essex, South East, United Kingdom
- Employment Type
- Contract
- Contract Rate
- From £450 to £595 per day *OUTSIDE IR35*
require a dynamic Interim Service Desk Manager with a demonstrable background in Turn Arounds', Process Improvement, Continuous Improvement, remove failure demand & create sustainable service. Coaching the Team throughout Challenging & varied role involving: Actioning backlog. Establish a reliable picture of incoming demand, open work, age, priority, ownership and blockers. Triage … turn data into daily management decisions. Proven ability to improve resolution at first contact and reduce repeat and avoidable contacts. Confident people leadership: coaching, setting expectations, managing performance and building trust with a team under pressure. Experience in healthcare environmen t with multiple operational sites distributed widely Experience integrating acquired ...