2 of 2 Contract Customer Service Jobs in Essex

join their team on a 6-month temporary contract. This is an excellent opportunity for experienced administrators with strong attention to detail, excellent customer service skills, and confidence working with multiple IT systems. Due to the nature of the role, you will be required to work on-site … enquiries via email, telephone, and face-to-face. Key Responsibilities Review existing Council Tax Support applications in line with the relevant scheme. Update customer records using the Civica Open Revenues system. Use the DWP Searchlight system in accordance with Local Authority guidelines. Ensure customer income and household information ...

Role Accountabilities: To undertake a review of current applications in our Council Tax Support caseload in accordance with the appropriate scheme. To update the customer accounts using the Civica system, to incorporate any changes identified. To use the DWP Searchlight system in accordance with the guidelines issued … Local Authority Support Team and the Benefits Manager. Ensure customer income and household details are updated in accordance with the review. To ensure the reviews focus on higher-risk, higher-value, and older cases. To manage customer enquiries by email, telephone and face to face. The Experience ...