2 of 2 Contract ITIL Jobs in Essex

technical support as needed, especially during high-demand periods. Manage escalations: Review and ensure timely escalation of unresolved or incorrectly triaged incidents. Collaborate with ITIL functions: Work with Service Desk, ITIL, and SACM Managers to ensure service quality. Randstad Technologies is acting as an Employment Business in relation to this ...

queue and rota management, workload planning, performance reviews, and acting as the primary escalation point for technical or service issues. Working in alignment with ITIL-aligned best practices, you will ensure a highly responsive service that consistently hits agreed SLAs. Key Responsibilities: Team Leadership: Line manage, mentor, and supervise first … Proven experience in a Team Leader, Supervisor, or Senior Analyst role within a busy IT Service Desk or Helpdesk environment. Strong knowledge of ITIL frameworks and ITSM/ESM ticketing systems. Demonstrable experience in line management, including rota planning, coaching, and performance metrics. Excellent technical troubleshooting capability alongside top-tier ...