2 of 2 Contract Customer Service Jobs in Fareham

Support the testing and onboarding of customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. Flexible in approach to work Experience working with Windows operating systems and Office 365. Good English literacy and language skills, translating technical into plain English. A trustworthy individual who is not afraid to ask for help if needed. More ❯

Our client seeks a Senior Helpdesk Analyst for a contract role within the technology sector. This position is vital for maintaining IT service continuity across the business and ensuring customer satisfaction. Key Responsibilities Own and resolve high priority incidents where outages impact business continuity or customer trading. Perform data restoration as part of disaster recovery processes to … ownership, quality, and consistency. Ensure internal and external customers are informed of progress on outstanding issues and requests. Be actively involved in the development and improvement of the Technology Customer Service Desk. Seek and drive opportunities to improve, innovate, and develop processes for the benefit of the team and our customers. Work to a schedule, utilising workforce management … tools. General duties will include assigned outbound incident investigation, system alerts, proactive AM and PM tasks, Critical Incidents and Outages, and Customer Care support (complaints and escalations). Skills and Experience Demonstrable written and verbal communication skills, with the ability to communicate in non-technical, user-friendly language. Basic understanding and application of SQL, Linux, PowerShell, BASH. Good understanding More ❯