Helpdesk Analyst
- Hiring Organisation
- FBI &TMT
- Location
- Fareham, Hampshire, South East, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £14 - £14.41 per hour
technical queries and resolving issues relating to laptops, computers and other IT equipment. Key Responsibilities: Providing first-line IT support through the service desk Responding to technical queries and troubleshooting hardware and software issues Assisting users with laptop and computer-related problems Logging, updating and progressing support tickets … line with service desk procedures Escalating more complex incidents to the appropriate technical teams Maintaining clear and accurate records of incidents and resolutions Delivering professional and helpful customer service to all users Job Requirements: Experience in an IT Service Desk or Helpdesk Analyst role Basic knowledge ...