IT Service Desk Team Leader
- Hiring Organisation
- Randstad Delivery (GBS)
- Location
- Fareham, Hampshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £40,000 per annum
Service Desk Team Leader Location: Fareham Contract length: Up to 6 months Pay rate: £40,000 per annum equivalent Role Purpose The IT Service Desk Team Leader is responsible for overseeing the day-to-day operations of the support team. This role ensures that high-quality technical assistance … provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting 1-to-1s, and overseeing ...