2 of 2 Contract Lead Jobs in Fareham

Title: IT Service Desk Team Leader Location: Fareham Type : Contract up to 6 months Job Description Core Competencies & Expertise Leadership & Supervision : Demonstrated background in a supervisory, Senior Analyst, or Team Lead capacity within a structured IT support landscape. Technical Proficiency : Strong technical knowledge of Windows and macOS environments, Active Directory ...

Service Desk Team Leader Location: Fareham Contract: Up to 6 months Role: IT Support/Service Delivery About the Role We are looking for an experienced IT Service Desk Team Leader to manage day-to-day operations for a household-name global retail brand. You will balance hands-on technical … escalation with hands-off team management to deliver high-quality support and maintain key service levels. Key Responsibilities Team Supervision: Lead, mentor, and schedule a team of Service Desk Analysts. SLA Guardian: Ensure incidents and requests are resolved quickly within agreed timeframes. Escalations: Handle complex technical issues and route them ...