IT Service Desk Team Leader
- Hiring Organisation
- Randstad Delivery (GBS)
- Location
- Fareham, Hampshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £40,000 per annum
faults or training gaps. Knowledge Management: Maintain and expand the Service Desk Knowledge Base to empower analysts and promote end-user self-service. Experience & Skills Leadership Experience: Previous experience in a Team Lead, Senior Analyst, or Supervisory role within an IT support environment. Technical Knowledge: Proficient in supporting Windows … Directory, and basic networking (TCP/IP, VPNs). ITIL Framework: A solid understanding of ITIL foundation principles (Incident, Request, and Problem Management). Communication: Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Problem-Solving: A logical approach to troubleshooting ...