2 of 2 Contract ITIL Jobs in Farnborough

Senior ServiceNow Engineer on a contract basis for a 12-month duration, located in Farnborough. In this role, you will utilise your expertise in ITIL v2 and ITIL to drive the implementation and enhancement of ServiceNow capabilities within the organisation, supporting critical initiatives and platform maturity. Key Responsibilities: Design … deliver ServiceNow solutions focusing on CSM and ITIL-based workflows, ensuring alignment with agreed requirements and timelines. Lead and execute ServiceNow integrations with enterprise platforms using REST APIs and standard integration patterns. Produce technical designs, configurations, and build artifacts that adhere to internal standards and are supportable. Optimise workflows, business ...

solutions that enhance platform maturity and support critical business initiatives. What you'll be doing: Design and implement ServiceNow solutions, focusing on CSM and ITIL workflows, aligned with project milestones. Lead integrations with enterprise platforms (CRM, ERP, third-party tools) using REST APIs and industry-standard patterns. Develop technical designs … business rules, notifications, UI policies, and forms to streamline IT and business processes. Implement and refine Incident, Problem, and Change Management processes based on ITIL best practices. Contribute to the evolution of the ServiceNow roadmap with expert recommendations and deliver agreed enhancements. Provide knowledge transfer, documentation, and support to internal ...