1 of 1 Contract AWS Certification Jobs in Glasgow

/P2) and provide technical input. - Document solutions and update knowledge base articles. Required Technical Skills - Hands-on experience with Amazon Connect, SIP trunking, and telephony protocols. - Knowledge of AWS services and contact center architecture. - Experience with call flow design and troubleshooting. - Familiarity with network diagnostics and voice quality monitoring tools. - Ability to script and automate routine tasks using … equivalent process knowledge. Experience - 3–5 years of experience in technical support or systems engineering roles. - Experience in supporting cloud-based contact center platforms. Certifications - Amazon Connect Advanced Configuration - AWS Certified Solutions Architect – Associate Working Conditions - Standard business hours with on-call rotation for high-priority incidents. - Participation in go-live and early life support activities More ❯