Salesforce Voice & CCaaS Cloud Architect - 6-12 months - Glasgow - £650/day
- Hiring Organisation
- Hamilton Barnes
- Location
- Glasgow, Lanarkshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP 650 Daily
take ownership of the end-to-end architecture, design, and integration of a Contact Centre solution built on Salesforce Service Cloud Voice and Amazon Connect. Key Responsibilities: Define target architecture for Salesforce Service Cloud Voice integrated with Amazon Connect under a BYOT model Architect native Salesforce …/WFO, and omnichannel routing Experience with BYOT telephony models within Salesforce Solid AWS services knowledge spanning Amazon Connect, Lambda, IAM, CloudWatch, S3, and API Gateway Experience with REST/SOAP APIs, event-driven integration, and webhooks Strong understanding of identity and access management including SAML, OAuth ...