2 of 2 Contract Digital Transformation Programme Jobs in Glasgow

Service Design & Transformation - 6-Month Contract - £500 to £550pd - Fully Remote We are seeking an experienced Service Designer to play a key role within a major transformation programme. This is an opportunity for a passionate user-centred design practitioner to shape and improve services … sessions that bring together users, stakeholders and delivery teams to build shared understanding and momentum. Guide multidisciplinary teams through complex problem-solving and transformation initiatives. Create and maintain service maps, service blueprints, journey maps and other design artefacts that support decision-making. Use research, data, analytics ...

User Research capability, embedding evidence-based insights into operational improvements and future service design. Champion a user-centred approach aligned to Government Digital Service (GDS) principles and best practice. Develop demand management, forecasting and stakeholder engagement capabilities. Establish strong data and analytics practices to support service decisions … Strong understanding of user-centred design principles , user research methodologies and evidence-based decision making. Experience working within or alongside GDS service standards , digital delivery frameworks or service assessment environments. Strong stakeholder management skills with senior business and technical leaders. Experience balancing operational delivery with transformation ...