1 of 1 Contract High Availability Jobs in Glasgow

migrating from legacy platforms, and aligning technology decisions with global compliance standards. Core Responsibilities Solution Architecture & Design Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to … healthcare/public sector or regulated industries. Familiarity with SIP, telephony routing, and Ofcom regulations. Success Metrics Delivery of secure, compliant architecture aligned to global regulatory standards. Achieve 99.99% availability, measurable improvements in CSAT/NPS, and reduced AHT. Full migration from legacy platforms within agreed timelines and governance frameworks. Compliance & Regulatory Assurance This role requires strict adherence to More ❯