2 of 2 Contract Microsoft 365 Jobs in Glasgow

to specialist internal departments when necessary. Troubleshoot and support hardware, software, networking, and user access issues. Administer user accounts, permissions, and security groups in accordance with company policies. Support Microsoft 365 applications, collaboration tools, and business-specific systems. Maintain accurate documentation of incidents, resolutions, and processes in the knowledge base. Deliver excellent customer service by communicating clearly … and offboarding for new starters and leavers. What we're looking for: Previous experience in an IT service desk or technical support role. Knowledge of Microsoft Windows, Office 365, Active Directory, and basic networking. Familiarity with ITSM ticketing tools (e.g Freshservice or similar). Strong problem-solving skills and a logical approach to troubleshooting. Excellent communication and More ❯

helpdesk with agreed SLAs, monitor service levels & report to leadership Required Experience Qualification in a related IT discipline at degree level In depth knowledge of; Microsoft Active Directory, Office365, Networking (switching and firewalls), Server hardware & Storage, Backup Technologies, Virtualisation Demonstrable experience of leadership roles & service desk or helpdesk management Expertise in budget management and reporting Strong track record of More ❯