2 of 2 Contract Root Cause Analysis Jobs in Glasgow

contributing to the continual improvement of digital services across a complex Microsoft technology estate. The successful candidate will provide technical support, troubleshooting and root cause analysis across Microsoft 365, Intune, Windows operating systems, Active Directory, endpoint management and related infrastructure services. They will also manage Incidents ...

services. Key Responsibilities Provide Level 3 operational support for enterprise voice and collaboration platforms. Manage and resolve complex incidents, problems, and service requests. Perform root cause analysis and implement permanent fixes. Support L1 and L2 teams with technical escalations. Participate in change management activities and production deployments. ...