Glasgow, Glasgow City, City of Glasgow, United Kingdom
Uniting People
policies, PIA/DPIA frameworks, and lawful intercept/emergency call handling. DevOps & Automation Establish CI/CD pipelines for flows, Lambda, Lex bots, and infrastructure using CloudFormation/Terraform/CDK. Implement automated testing and version control for safe, repeatable deployments. Operational Excellence Define KPIs/SLAs (AHT, CSAT/NPS, abandonment rates) and build real-time dashboards for … API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit). Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python). Preferred Qualifications AWS Solutions Architect – Professional and Amazon Connect specialization. Experience with Contact Lens, Wisdom/Q in Connect, Voice ID More ❯
Glasgow, Lanarkshire, United Kingdom Hybrid / WFH Options
Uniting People
policies, PIA/DPIA frameworks, and lawful intercept/emergency call handling. DevOps & Automation Establish CI/CD pipelines for flows, Lambda, Lex bots, and infrastructure using CloudFormation/Terraform/CDK. Implement automated testing and version control for safe, repeatable deployments. Operational Excellence Define KPIs/SLAs (AHT, CSAT/NPS, abandonment rates) and build Real Time dashboards for … API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit). Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python). Preferred Qualifications AWS Solutions Architect - Professional and Amazon Connect specialization. Experience with Contact Lens, Wisdom/Q in Connect, Voice ID More ❯
policies, PIA/DPIA frameworks, and lawful intercept/emergency call handling. DevOps & Automation Establish CI/CD pipelines for flows, Lambda, Lex bots, and infrastructure using CloudFormation/Terraform/CDK. Implement automated testing and version control for safe, repeatable deployments. Operational Excellence Define KPIs/SLAs (AHT, CSAT/NPS, abandonment rates) and build Real Time dashboards for … API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit). Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python). Preferred Qualifications AWS Solutions Architect - Professional and Amazon Connect specialization. Experience with Contact Lens, Wisdom/Q in Connect, Voice ID More ❯
