Service Desk Analyst 1st Line
- Hiring Organisation
- Hays Technology
- Location
- Stroud, Gloucestershire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £18.00 - £20.00/hour £18-20 p/h Umbrella
excellent opportunity for an experienced IT support professional who enjoys solving technical issues, working directly with users, and delivering a high-quality customer experience. Joining a busy Service Desk team, you'll be responsible for providing 1st and 2nd line support across a broad range of technologies, helping … Configure and deploy new hardware and software. Produce and maintain technical documentation and knowledge articles. Escalate complex issues where required while maintaining ownership of customer communication. Contribute to ICT projects and continuous service improvement activities. What you'll need to succeed To succeed in this role, you'll bring ...