Gloucester, Gloucestershire, South West, United Kingdom
Data Careers
2nd Line IT Support role. Strong knowledge of: Windows 10/11 Microsoft 365 (Outlook, Office, SharePoint) Active Directory and Exchange Management Console Intune device management Good understanding of ITIL-based processes (incident, change, problem, configuration). Experience with ITSM tools such as IFS Assyst (or similar). Excellent communication skills and a strong customer service approach. Able to adapt More ❯
Gloucestershire Health and Care NHS Foundation Trust
post as requested by his/her senior managers. Person Specification Qualifications and experience Essential Educated to a Degree Level/Equivalent Experience Relevant Specialist knowledge of Digital Development ITIL Foundation certified Microsoft 365 Certified: MS-900 Fundamentals Desirable Experience of working in the NHS Length of experience Essential Significant experience in a similar role, together with relevant experience and More ❯
supporting internal users on a range of 1st & 2nd line technical issues, ranging across hardware, software and other services. You'll be working alongside an established team, within an ITIL environment, dealing with users face to face, remotely and occasional walk ins. Must have NPPV3, SC, or DV Clearance is highly desirable. Key Responsibilities for the IT Service Desk Technician … escalation points in line with agreed service levels. Visit user desks or remote offices when required to provide on-site support Maintain accurate asset and configuration records. Understanding of ITIL processes Experience with ITSM tools. Excellent communication skills If you are interested in this role or looking for something similar, please contact Alex directly on (url removed) If you are More ❯
ITIL Change Manager - Inside IR35 - £375 - £425 per day (Umbrella) c. 2 days per week onsite A large global business, who have recently transitioned from a federated global IT function are seeking and ITIL Change Manager, with experience of ITSM tooling, as they transition from their current ITSM tool, to Ivanti Neurons. This role requires an experienced ITIL change manager More ❯
