3 of 3 Contract Performance Metrics Jobs in Gloucestershire

requirements and agreed service level agreements (SLAs) are met Conduct a release process from testing to quality assurance of products and services Monitor and report on release process and performance of services Ensure that all relevant release and performance documentation and other materials are up to date and accurate Support the development of plans, procedures and policies. Duties … Ensure that documentation and other materials are up to date and accurate Monitor the release process to identify and address any issues or risks Analyse and report on release performance metrics Collaborate with key stakeholders to ensure that all requirements are met Maintain a thorough understanding of the product, services and its features, as well as the needs … and preferences of customers Monitor service levels and the performance of the services, and ensure that they meet the agreed service level agreements (SLAs) Identify service issues or problems with the services provided, and work with other teams to resolve them Analyse service data related to the performance of the services provided and identify trends and patterns that More ❯

approach and the ability to navigate both technical and business environments. This role sits within a complex, regulated organisation, where multiple teams and stakeholders are involved across data, compliance, performance monitoring, and reporting workstreams. The client values pragmatism over process — this is not a textbook Agile environment, so we’re looking for someone who can flex their approach, manage … with Product Owners, Business Analysts, and Technical Leads Proactively manage dependencies, risks, and issues Work with stakeholders to ensure transparency, visibility, and shared understanding Track progress against KPIs and performance metrics, where applicable Support backlog refinement, ensuring user stories are clear and actionable Contribute to a culture of continuous improvement without forcing rigid frameworks Key Requirements: Proven experience … or working within regulatory delivery Excellent stakeholder management skills – you’ll need to engage with technical teams, business leads, and governance functions alike Experience supporting or delivering KPI/performance monitoring solutions Comfortable working with mixed-skill teams and collaborating with Business Analysts Confident navigating ambiguity and managing competing priorities Eligible to undergo SC clearance (must have lived in More ❯

or zero carbon electricity, is looking for a highly organised Project Coordinator with strong Microsoft Excel skills to support a busy team working across business-as-usual activities and performance reporting. This is an excellent opportunity for someone with strong administrative and coordination skills who is comfortable working with data and engaging with stakeholders. The role involves supporting day … to-day operations, responding to business-as-usual (BAU) queries, and contributing to the continuous improvement of team performance metrics. Key Responsibilities - Provide day-to-day administrative support across the team. Manage and respond to BAU queries via the team's shared mailbox. Liaise with external stakeholders to ensure deadlines are met and communications are handled effectively. Use Microsoft … Excel extensively to analyse data, track KPIs, and support the production of performance reports. Ensure the safe handling of sensitive information in line with company policies. Support the review of Third-Party Security Assessments, where required. Skills and Experience - Essential: Advanced proficiency in Microsoft Excel - including pivot tables, formulas, data cleaning, and reporting. Strong administrative and coordination skills. Excellent More ❯