3 of 3 Contract User Experience Jobs in Gloucestershire

Job Title: Design Researcher/User Researcher Location: Bristol Harbourside (Hybrid - 2 days onsite per week) Contract Length: 12 months (potential for extension) Day Rate: 300- 600 (via umbrella or EC) Client: A leading UK financial institution Are you passionate about driving user-centred design in a large-scale digital environment? We're looking for an experienced Design … doing: Leading both generative and evaluative research to inform product development Collaborating with multidisciplinary agile teams across discovery and delivery phases Developing and managing research strategies that align with user needs and business outcomes Advocating for the user by facilitating … workshops, sharing insights, and embedding research within product culture Building strong stakeholder relationships and helping research become a "team sport" What we're looking for: Extensive experience in UX, User, or Design Research roles, Embedded research experience is mandatory. Proven ability to lead research initiatives and influence design direction Strong stakeholder engagement and collaboration skills Strategic mindset More ❯

Developer, Python, JavaScript. The ServiceNow Automation Analyst is responsible for analyzing, designing, developing, and implementing automation solutions within the ServiceNow platform to improve IT service delivery, operational efficiency, and user experience. This role focuses on leveraging ServiceNow capabilities such as workflows, integrations, and orchestration tools to automate business processes and reduce manual effort. The analyst collaborates with stakeholders across … automated workflows; identify and implement improvements Ensure compliance with change management and governance processes Provide training and support to end-users and internal teams on ServiceNow automation features Additional Experience/Knowledge: Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, or CSM Experience with ServiceNow Flow Designer, Workflow Editor, and IntegrationHub Knowledge of scripting languages like … JavaScript and familiarity with Glide API Experience with web technologies (REST/SOAP, XML, JSON) Strong problem-solving, analytical, and communication skills Ability to work independently and in a cross-functional team environment ServiceNow Certified System Administrator (CSA) is required Additional certifications (e.g., Certified Application Developer, ITSM, ITOM) are a plus Key Skills/Knowledge/Experience Required More ❯

and engage appropriate teams through to successful resolution Manage formal complaints and dissatisfied users Suggest and support new processes, changes to process and improvements to service and/or user experience Ensure adherence to both customer and client policies and procedures Ensure a high level of team communication and engagement with objectives Perform Team Operational 121s Regularly attend … management meetings Performance Indicators Team/service SLA performance Team utilisation levels User satisfaction scores Staff engagement/morale Ensuring warranty credits are achieved for vendor device repairs Key relationships Client Operational Delivery Managers Service Team Leaders Knowledge, Skills & Experience Leadership and management Organisation Good understanding of IT services delivered to end users. Good customer service skills Good More ❯