1st Line IT Support Analyst
- Hiring Organisation
- Standard 8
- Location
- Guildford, Surrey, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £20.00 - £24.00 per hour
Taking ownership of incoming incidents and requests — not just logging and moving on Diagnosing issues across Windows environments and Microsoft 365 tools Fixing what you can at first touch, escalating only when it makes sense Keeping ticket notes sharp and audit-ready — no vague one-liners Supporting … Experience in a customer-facing role (IT or otherwise) Confidence dealing with users — on the phone and in person Solid grounding in Windows and Microsoft Office (Word, Excel, Outlook) The ability to troubleshoot logically rather than guess and hope A team-first mindset — no lone wolves here Composure under ...