7 of 7 Contract Customer Service Jobs in Hampshire

First Line IT Service Desk Analyst Waterlooville Permanent | Full Time | Hybrid £28,000 Role Overview Provide first-line technical support to users by resolving IT incidents and service requests, delivering excellent customer service, and ensuring issues are managed efficiently from initial contact through to resolution … escalation. Key Responsibilities Act as the first point of contact for IT support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. ...

Technical Support Help Desk Analyst (French Speaking) - 5 days: Monday - Friday, hours 12.00- - 19.30pm As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with … Support Analyst at LMUK you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey. To provide Service Desk support to clients via telephone ...

technology and defence organisation in the recruitment of a junior Operations Centre Analyst. This is an excellent opportunity for an IT graduate, junior service desk professional, or technically minded customer-service specialist looking to build a career in IT operations. You’ll join a supportive team responsible … with the organisation’s systems and processes. What You’ll Be Doing Monitoring servers, systems, and operational alerts. Logging, updating, and managing incidents through service-management tools. Identifying and prioritising technical issues in line with agreed procedures. Providing clear updates throughout the incident-management process. Supporting specialist teams with ...

Role – Service Desk Engineer (DV Clearance) Location – Farnborough, 5 days a week Contract – Initial 6 months Rate - £300 to £350 per day Start – ASAP You must hold active DV Clearance to be eligible for this role. This role has been deemed Outside IR35. The Opportunity Our client is looking … talented Service Desk Engineer to join their growing technical support team, providing essential IT support within a highly secure environment. This is an excellent opportunity for someone who enjoys solving technical problems, delivering outstanding customer service, and working with modern Microsoft technologies. You'll be part ...

Title: IT Service Desk Team Leader/Manager Location: Fareham (4 days onsite) Contract Length: 6 Months with potential extension Pay Rate: £40,000 per annum equivalent About the Role We are seeking an IT Service Desk Team Leader to oversee the day-to-day operations … days onsite ), this role perfectly balances "hands-on" technical escalation with "hands-off" people management. You will be the driving force behind continuous service improvement, ensuring our users receive world-class technical assistance. Key Responsibilities Team Supervision: Lead, mentor, and motivate a team of Service Desk Analysts, managing ...

hours per week, Southampton, On-site Overview: Our client is seeking a dedicated End User Device (EUD) Engineer to enhance the quality of service delivery within the public services sector. This temporary position is crucial for ensuring that end users receive exceptional support and that service disruptions … minimised. Key Responsibilities: Deliver outstanding customer support to the user base, ensuring a high-quality experience that aligns with business impact and service level agreements (SLAs). Troubleshoot and resolve EUD incidents, requests, and problems within established SLAs, identifying trends and patterns to proactively address issues. Communicate necessary ...

understand current challenges and identify opportunities for improvement. Review and optimise the end-to-end order fulfilment process to improve speed, efficiency, and customer service. Recommend appropriate business analysis tools, methodologies, and best-practice approaches for capturing, documenting, and managing business requirements. Produce high-quality documentation, including process maps ...