3 of 3 Contract Documentation Skills Jobs in Hampshire

provisions of all MOUs and OLAs, particularly response and resolution targets Manage service performance against agreed KPIs and other service metrics Maintain accurate service documentation and knowledge bases Coordinate resolver groups across the NDH(D) team, suppliers, and wider RN/MOD Lead on Major Incident Management and service … customers as necessary Provide clear, accurate communication with customers, internal teams, and suppliers Lead service reviews, operational meetings, and customer updates as required Required Skills & Experience Essential ITIL v3 Foundation (minimum) Experience working in a structured ITSM environment Experience operating key ITIL processes (Incident, Problem, Change, Release and Deployment ...

efficiency, and customer service. Recommend appropriate business analysis tools, methodologies, and best-practice approaches for capturing, documenting, and managing business requirements. Produce high-quality documentation, including process maps, business requirements, gap analyses, and recommendations to support future solution design and implementation. About You You will be an experienced Business … track record of reviewing and improving business operations. You will be comfortable engaging with stakeholders at all levels and have strong analytical, facilitation, and documentation skills. Essential Skills & Experience Proven experience as a Business Analyst within operational improvement, business transformation, or change programmes. Strong process mapping and business ...

transition and operational readiness for new and enhanced services. Contribute to service governance, risk management, and continual service improvement. Create and maintain service design documentation, operating models, and support processes. Essential Skills & Experience Proven experience as a Service Architect within complex enterprise or government environments. Strong understanding … principles. Experience working on secure or defence-related programmes. Ability to engage with senior stakeholders and translate business requirements into effective service solutions. Excellent documentation and communication skills. Active DV (Developed Vetting) clearance is mandatory. If you'd like to discuss this Service Architect role in more detail, please ...