IT Service Desk Team Leader
- Hiring Organisation
- Randstad Delivery (GBS)
- Location
- Fareham, Hampshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £40,000 per annum
quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting … Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality ...