3 of 3 Contract Problem Management Jobs in Hampshire

Technical Operations Manager - Service & Environment Management - Farnborough, Hampshire (2 days per week on site) - £450-£500 per day inside IR35 I am working with an exclusive client within Financial Services who are looking for a IT Technical Operations Manager who will be responsible for analyzing, documenting, and improving business … service processes across the organization. The role bridges business operations and IT service management, ensuring services are designed, transitioned, operated, and continually improved in line with ITIL practices. A core focus is on environment management , particularly in Windows-based infrastructures , supporting controlled deployments, environment readiness, and operational stability. ...

will be responsible for analysing, documenting, and improving business and IT service processes across the organisation. The role bridges business operations and IT service management, ensuring services are designed, transitioned, operated, and continually improved in line with ITIL practices. A core focus is on environment management, particularly … Windows-based infrastructures, supporting controlled deployments, environment readiness, and operational stability. Key Accountabilities Capture and document business and service management requirements (SLAs, OLAs, KPIs). Map current vs. target processes for Incident, Problem, Change, Request Fulfilment, and environment readiness. Design and optimise ITIL-aligned workflows for service operations ...

support end-user hardware: PCs, laptops, mobile devices, printers, and peripherals. Install and support operating systems and productivity software. Adhere to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Provide on-site IT support and assist … resolving broader technical issues. Contribute to root cause analysis and long-term problem management. Act as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices. Ensure compliance with company policies on ethics, data protection, information security, and HR, protecting both ...