2 of 2 Contract Service Delivery Jobs in Hampshire

client, a specialist organisation within the defence and security sector, is seeking a DV-cleared Service Delivery Manager for a contract opportunity. The role will oversee end-to-end service delivery, manage customer relationships and ensure that operational, commercial and technical requirements … high standard. Key Responsibilities: Act as the main point of contact for service-related matters, building strong relationships with customers and resolving issues promptly. Take ownership of customer requests, incidents and get-well plans through to resolution, providing regular updates and supporting post-incident reviews. Ensure all incidents ...

organisation, driving quality culture, governance, standards and best practice across large-scale technology programmes. Working closely with an external consultancy partner responsible for technical delivery, you will ensure robust QA processes, effective service delivery and the successful adoption of new ways of working. The role offers … across multiple programmes. Ensure effective Quality Assurance processes are embedded throughout technology delivery. Act as the key liaison between internal stakeholders and third-party delivery partners, monitoring and challenging service delivery against agreed outcomes. Drive cultural and behavioural change to promote quality-first thinking and support ...