6 of 6 DemandTrendContract Service Management Jobs in Hampshire

Service Owner Service Owner (Part-time, 20 hours per week) - Salary - £37,650.00 - £43,925.00 (pro-rata, dependent on experience) - Hybrid working - 12-month Fixed Term Contract Join us and you'll have an opportunity to make an impact and be part of an organisation committed to driving sustainable outcomes. At OS, we use location data and intelligence … key role in ensuring the data & services foundational to these outcomes are current, available, resilient and secure. About the role We have an exciting part-time opportunity for a Service Owner to join the team to cover a period of maternity leave. You will work closely with and learn from existing IT Service Management colleagues (Service Owners and Operational Leads) gaining exposure to a wide range of OS products, modern working practices and technologies. You will provide governance around multiple IT Service practices ensuring Operational Level Agreements (OLAs) and customer expectations are met. You will also Monitor and provide management information on service deliverables Manage incidents ensuring all stakeholders receive timely and More ❯

Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 6 month contract. This is a hybrid working role based on 3 days per week in the Portsmouth, Hampshire office. The role will be engagement via an Umbrella company only. Overview: Our client are seeking a … highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & IT functions. This role serves as the primary escalation point for internal customer related issues, ensuring swift resolution and maintaining strong working relationships with the UK teams and managers. The position also contributes to process improvement initiatives across the … UK region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations, ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation More ❯

Job Title: Service Desk Team Leader Location: Fareham (hybrid working) Contract length: 6 months (ongoing, will always be a need for the role) Pay rate: Negotiable Overview: We are seeking a highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & Brand Sales functions. This role serves as … contributes to process improvement initiatives across the EMEA region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations including absence management (sickness, holidays, and other leave), ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong … work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation point for the Level 1 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service More ❯

as a 3rd Line Cloud Support Network Engineer. This role is crucial for assisting a high-profile user community, involving daily interactions with customers and stakeholders, and utilising IT Service Management Toolsets. Monitoring of Event Management tooling, triage, and escalation are critical aspects of this position. Day-to-day of the role: Assist in the monitoring and … management of network operations using Event Management tooling. Provide high-level technical support and troubleshooting for network issues. Engage daily with customers and stakeholders using the IT Service Management Toolset. Triage and escalate issues as necessary to ensure rapid resolution. Maintain and manage network security protocols and configurations. Required Skills & Qualifications: Proficiency with VCenter NSX-T. … Experience with Cisco Firepower Management Centre. Strong knowledge of Cisco IOS. Familiarity with Cisco ISE. Experience with Juniper Switches & JUNOS. Ability to use SolarWinds for network monitoring. Understanding of Active Directory and Windows Servers. Ability to work independently and as part of a team. Excellent problem-solving skills and attention to detail. Benefits: Competitive daily rate. Opportunity to work More ❯

values the sharing of ideas to build a better service. Your role will involve assisting high profile user community, daily contact with customers and stake holders utilising the IT Service Management Toolset. The monitoring of Event Management tooling, triage and escalation is critical to the role. Your transferable skills and experience: VCenter NSX-T Cisco Firepower Management More ❯

high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset. Key Responsibilities: Provide 3rd line network support to a secure, mission-critical environment Monitor Event Management tooling, triage alerts, and escalate where necessary Engage with … internal teams, customers, and stakeholders on issue resolution Contribute to service improvement and documentation upkeep Shift patterns are 07:00-15:00 and 11:00-19:00 Technical Requirements: VCenter NSX-T Cisco Firepower Management Centre Cisco IOS Cisco ISE Juniper Switches & JUNOS SolarWinds Active Directory Windows Servers More ❯