6 of 6 Contract Service Management Jobs in Hampshire

Service Desk Analyst Rate: £250 per day, umbrella rate Location: Hampshire Working arrangement: 5 days per week onsite Contract length: 6 Months Clearance requirement: SC cleared or eligible for SC clearance Your new company You will be joining a Shared Service Desk team within a government body, providing … first-line IT support to users. You will work closely with Duty Technicians, infrastructure teams, application support teams and Service Managers to restore services quickly and provide a high-quality customer experience. Previous experience working within a government or public sector environment would be beneficial for this opportunity. Your ...

Service Desk Analyst Southampton/Portsmouth SC Cleared £300-£350 We are seeking an SC Cleared Service Desk Analyst to join a high-profile Defence programme, providing critical IT support within a secure and fast-paced environment. This role is ideal for candidates with experience in Service Desk, Helpdesk, or 1st/2nd Line Support positions who are passionate about delivering exceptional customer service and resolving technical issues efficiently. Key Responsibilities Provide first-line technical support to users via phone, email, and ITSM tools. Log, triage, investigate, and resolve incidents and service requests. Escalate ...

Service Desk Analyst Duration: 12 months expected Location: 5 days a week in Hursley Clearance: SC is required Rate: £318 per day inside IR35 - Umbrella Experience in a Service Desk, Help Desk, or customer support environment. Excellent customer service and communication skills. Strong troubleshooting and problem-solving … abilities. Experience using an IT Service Management (ITSM) tool. Ability to prioritise workload and manage multiple tasks. Good written and verbal communication skills. Strong attention to detail and organisational skills. Ability to work effectively both independently and as part of a team. Nice to have skills: Knowledge ...

experienced IT Supplier Manager to join a Digital Information function supporting highly sensitive MOD, aerospace and defence programmes . This is a key supplier management role, responsible for supporting the development and execution of the IT supplier strategy and management framework. You will work closely with Digital Information … leadership, Procurement, Finance, Service Management and wider business stakeholders to ensure suppliers deliver against agreed commercial, operational and service expectations. The Opportunity As IT Supplier Manager, you will support the end-to-end IT supplier lifecycle , from supplier identification and evaluation through procurement, contract negotiation, performance management ...

infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure ...

matter. This is a contract role offering the chance to work in a fast-moving environment, explore new technologies, and help build a better service-within a secure setting. What you'll be doing: Monitor systems using event management tooling and respond to incidents through the incident process … Triage, investigate and resolve 2nd-line tickets within agreed SLAs, keeping ticket hygiene and documentation spot on Escalate appropriately via the service management team when issues need further support Contribute to knowledge articles and SOPs, supporting continuous improvement and "shift-left" thinking Apply a logical troubleshooting approach ...