3 of 3 Contract TCP/IP Jobs in Hampshire

Conduct regular ticket audits and call monitoring to ensure a high standard of customer service and technical accuracy. Reporting: Generate and analyse weekly / monthly performance reports (KPIs) to identify trends, such as recurring technical faults or training gaps. Knowledge Management: Maintain and expand the Service Desk Knowledge … Experience: Previous experience in a Team Lead, Senior Analyst, or Supervisory role within an IT support environment. Technical Knowledge: Proficient in supporting Windows / macOS environments, Microsoft 365, Active Directory, and basic networking (TCP / IP, VPNs). ITIL Framework: A solid ...

Service Desk Team Leader Location: Fareham Contract: Up to 6 months Role: IT Support / Service Delivery About the Role We are looking for an experienced IT Service Desk Team Leader to manage day-to-day operations for a household-name global retail brand. You will balance hands … complex technical issues and route them to higher-tier teams when needed. Quality & Performance: Conduct ticket audits, monitor call quality, and track weekly / monthly KPIs. Knowledge Management: Maintain the Knowledge Base to improve first-line resolution and self-service options. Requirements Proven experience in a Team Lead ...

support landscape. Technical Proficiency : Strong technical knowledge of Windows and macOS environments, Active Directory, Microsoft 365, and fundamental networking protocols including VPNs and TCP / IP. ITIL Framework Alignment : Solid grasp of core ITIL foundation principles, particularly Problem, Request, and Incident Management. Analytical Troubleshooting : Ability ...