2 of 2 Contract SLA Jobs in Hertfordshire

system. Preparing new and repaired hardware Carry out warranty repairs to OEM standards following contractual agreements in accordance with ASP. Escalating any potential customer SLA impacts to the relevant teams. Staging laptops and PC's with pre-defined builds General housekeeping to locate and eliminate causes of backlogs to provide ...

vendor parts * Working with our courier partners * Checking the warranty on all vendors web portals and accurately processing accordingly * Managing the Service Level Agreement (SLA) * Using Excel to maintain the reporting for all vendors. * Maintaining the accuracy of serial and asset tracking * Be meticulous when scanning components/devices onto ...