1 of 1 DemandTrendContract Service Delivery Jobs in Hertfordshire

We're looking for an experienced and driven Shared Service Manager - Systems, Support & Control to join a busy Revenues & Benefits service shared between two local authorities. This is a key senior post responsible for managing critical systems, IT functions, controls and service support - helping to ensure effective administration of Council Tax, Housing Benefit, Business Rates, and all … administration, IT processes, and data control functions across the Revenues & Benefits Shared Service. Oversee the secure and effective operation of housing benefit, council tax, and NNDR systems. Ensure smooth delivery of year-end processes, system updates and legislative changes across software platforms. Manage the front-facing customer support, visiting officer, and inspector teams, as well as remote staff. Control … testing, disaster recovery planning, scheduler management, and system housekeeping. Ensure compliance with Data Protection, Gov Connect, and related statutory regulations. Provide management reports, performance updates, and contribute to continuous service improvement. Deputise for the Head of Service as required and contribute to shared service growth opportunities. Key Requirements Significant experience (5+ years) in managing Revenues or Benefits More ❯