2 of 2 Contract Decision-Making Jobs in Hillingdon

field. Proven experience in Service Desk & Incident Management roles, including 3+ years in leadership. Strong understanding and application of ITIL frameworks. Excellent communication, decision-making, and problem-solving skills. Proficiency with Service Desk platforms such as ServiceNow. Ability to work under pressure, manage escalations, and influence multiple stakeholders. ...

/offshore teams to support day-to-day activities. Ability to lead and motivate cross-functional teams and the skill to influence stakeholder decision-making with data-driven insights. Flexibility to adapt to changing organisational requirements, technologies, and methodologies. Excellent communication skills with a capacity to present, discuss … Tech and organisation. Collaborative, open work, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the organisation. Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues. Demonstrates a passion for and commitment to continuous personal ...