CUSTOMER SUCCESS MANAGER (CLIENT SERVICES/CUSTOMER EXPERIENCE)
- Hiring Organisation
- Epoq Group Ltd
- Location
- Hinckley, Leicestershire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £36,000 - £45,000 per annum
services, dealing with senior client contacts and generally ensuring we do everything we can to retain clients. Our CSMs also manage new customer onboarding to ensure they are setup correctly and have the promotional materials and training they need. Ideally we are seeking someone with previous experience in a customer … system and the internal reporting tool Liaise with all internal departments (sales, marketing, development, legal content, customer facing legal, customer support) to ensure smooth onboarding and retention of clients and client satisfaction Project manage on-boarding of new clients when required Arrange review calls with clients, draw up agendas ...