2 of 2 Contract ITIL Jobs in Kent

of IT Service Delivery to lead the delivery, performance, and continuous improvement of our shared IT operations. This senior role oversees IT support teams, ensures service excellence aligned with ITIL best practice, and manages a portfolio of suppliers and contracts to achieve high-quality, cost-effective outcomes. Key Responsibilities Provide strategic leadership for shared IT services across the organisation, ensuring … reliable, secure, and customer-focused service delivery. Manage and develop IT support teams, fostering a culture of collaboration, accountability, and continual service improvement. Oversee the full lifecycle of ITIL-aligned processes, including Incident, Problem, Change, and Service Level Management. Lead and manage an annual IT operational budget exceeding £1 million , ensuring effective forecasting, cost control, and value for money. Manage … requirements are met, working closely with senior stakeholders across the organisation. Required Skills and Experience Proven experience leading IT support functions or shared service environments. A strong background in ITIL frameworks and service management methodologies. Demonstrable expertise in managing budgets of £1m+ . Experience managing and developing IT teams and leading multi-vendor supplier environments. Excellent communication skills, with the More ❯

Umbrella Engagement - 2 days per week on site in Kent - 6 Months - Head of Service Delivery Must be ITIL accredited - strong on ITIL Adopt and Adapt - process improvement/refinement Management of Technical Teams through Matrix Mgt - service desk/apps support/DBAs/MI/EUC/Supplier MGT Must be able to talk/communicate at all More ❯