3 of 3 Contract Service Delivery Jobs in Kent

Head of IT Service Delivery About the Role We are seeking an experienced and strategically minded Head of IT Service Delivery to lead the delivery, performance, and continuous improvement of our shared IT operations. This senior role oversees IT support teams, ensures service excellence aligned with ITIL best practice, and manages a portfolio of … suppliers and contracts to achieve high-quality, cost-effective outcomes. Key Responsibilities Provide strategic leadership for shared IT services across the organisation, ensuring reliable, secure, and customer-focused service delivery. Manage and develop IT support teams, fostering a culture of collaboration, accountability, and continual service improvement. Oversee the full lifecycle of ITIL-aligned processes, including Incident, Problem, Change … and Service Level Management. Lead and manage an annual IT operational budget exceeding £1 million , ensuring effective forecasting, cost control, and value for money. Manage relationships with third-party suppliers, ensuring compliance with contractual agreements, service quality, and performance KPIs. Drive innovation and operational efficiencies through technology, automation, and process optimisation. Ensure policies, standards, and security requirements are More ❯

Umbrella Engagement - 2 days per week on site in Kent - 6 Months - Head of Service Delivery Must be ITIL accredited - strong on ITIL Adopt and Adapt - process improvement/refinement Management of Technical Teams through Matrix Mgt - service desk/apps support/DBAs/MI/EUC/Supplier MGT Must be able to talk/… communicate at all levels of the business Must have significant experience of multiple industry sectors Strong on Service Management - eg Change, Incident, Problem Will have worked across a variety of industry sectors SLAs, OLAs, Process Improvement Excellent Communications/Relationship Management etc Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and More ❯

ensure high morale, efficiency, and productivity. You will be responsible for managing daily operations of the Front Office and Case Progression teams, leading EOs and AOs to ensure efficient service delivery. The role requires close collaboration with the BCP Operations Management team and key site stakeholders. Shift Managers will oversee staff performance, minimise driver dwell times, ensure performance targets More ❯