onsite storage to the clinic as instructed. Refresh laptops and handover new devices to users per the migration schedule. Collect existing devices and ensure accurate handover and documentation. Update workflow management systems at each step of the process. Report issues promptly to the contractor engineer and site manager. Escalate unresolved issues to the Post Migration Support Engineer. Conduct daily manual More ❯
shrinkage, absenteeism, and agent availability in real time. Adjust agent schedules, and routing strategies dynamically to meet business needs. Partner with operations leaders to recommend and implement staffing or workflow changes as required. Provide timely communication and escalation of service level risks to stakeholders. Conduct intraday reporting and post-shift analysis to identify trends and areas for improvement. Collaborate with More ❯
shrinkage, absenteeism, and agent availability in real time. Adjust agent schedules, and routing strategies dynamically to meet business needs. Partner with operations leaders to recommend and implement staffing or workflow changes as required. Provide timely communication and escalation of service level risks to stakeholders. Conduct intraday reporting and post-shift analysis to identify trends and areas for improvement. Collaborate with More ❯
