2 of 2 Contract Customer Service Jobs in Lanarkshire

provider as a Site Administrator/Scheduler. Job Overview: The position involves managing incident and request queues, coordinating onsite engineers, and delivering high-quality customer service while ensuring all tasks meet agreed SLA targets. The role also includes administrative and basic technical responsibilities, requiring strong prioritisation, communication skills … June 2027 Work Schedule: 09:00 to 17:30 Key Responsibilities Manage Incident and Request Queues. Liaise daily with customers. Book, reschedule, and manage customer appointments. Close jobs efficiently and accurately. Coordinate and manage the work distribution of onsite engineers. Adapt quickly to changing workloads, often at short notice. ...

design of Pega application structure, including framework and implementation layering, class hierarchy, and reuse strategy. Architect and govern the use of Pega Collections and Customer Service case types, ensuring correct extension of out-of-the-box capabilities. Define the approach for integrating Pega Customer Decision … enable Next-Best-Action and Next-Best-Payment strategies. Ensure collections decisioning, workflows, and customer treatments meet regulatory, audit, and compliance requirements across geographies. Provide architectural oversight for integrations with core banking systems, payment gateways, CRM systems, and external agencies. Define non-functional architecture covering performance, scalability, availability, resilience ...