3 of 3 Contract Performance Management Jobs in Lanarkshire

compliant, customer-focused service across Direct multi-channel journeys. This role combines hands-on operational leadership with TOM delivery, supporting both day-to-day performance and transformation. The successful candidate will be an accomplished Contact Centre Operations Manager, who can lead a large-scale Insurance contact centre while progressing … next phase of a Target Operating Model (TOM). The focus of this role is the operations management of the contact centre team in Glasgow. Some travel is expected as part of the role, so flexibility as and when required is needed. Strong people management (performance management ...

Contracts Manager Business Unit: Digital Transformation Location: Glasgow Main Purpose of Job The key purpose of this role is to support the Vendor Management Office (VMO) and Contracts Manager in managing Digital Transformation's commercial relationships with IT suppliers, ensuring effective contract governance, cost control, and value delivery. … role will contribute to both the strategic management of key vendor relationships and the efficient day-to-day administration of contracts, including renewals, performance monitoring, and financial processes. It will play an important part in maintaining visibility of supplier engagement, supporting informed decision-making, and ensuring alignment with ...

scale, the organisation is undergoing significant change to enhance its financial planning, forecasting and reporting capabilities through the implementation of a new enterprise performance management (EPM) system. The environment is collaborative and fast-paced, with a strong focus on continuous improvement, data-driven decision-making, and delivering high … transformation projects, such as EPM, ERP, or planning tools, alongside a solid understanding of finance processes, controls, and accounting principles. Strong communication and stakeholder management skills are essential, with the ability to influence, challenge, and engage effectively across the business. You will be confident interpreting complex data and translating ...