2 of 2 Contract Service Management Jobs in Lanarkshire

Kilbride (Hybrid) | £750 per day | Inside IR35 | 6-12 Month Contract We're seeking an experienced leader to provide strategic and operational leadership across service management, user experience and customer-facing functions within a complex, secure technology environment. Reporting to the Head of User Experience, you'll lead … critical live service operations while ensuring that user needs, research insights and service performance data directly influence service improvements and future service design. Key Responsibilities Lead Service Operations, Business Relationship Management, Business Development, Data Analytics and User Research teams. Own service performance, KPIs ...

email and online channels · Providing guidance and support on employee finance-related queries, resolving issues and escalating complex cases · Supporting users on finance self-service transactions, accurately tracking and documenting inquiries and resolutions · Escalating complex queries to the Service Management Team Lead, keeping customers informed of progress … Ensuring the BSC is perceived as a customer-oriented and efficient service organisation · Act as the primary point of contact for customers to raise issues and discuss concerns regarding service quality · Conducting customer satisfaction surveys and gather data to support expedient inquiry resolutions · Supporting root-cause analysis ...