Service Governance
Manchester, Lancashire, England, United Kingdom
KBC Technologies UK LTD
Understand how the end-to-end RTB processes and relevant activities across all of Data Analytics systems work per the prescribed HSBC and ITIL standards. Within various teams, review and monitor, report if all aspects of Production processing (Incidents, Problems, Service Level indicators etc.) using automated dashboards are performing at optimum levels according to business needs. Work closely with … Objectives and Key Results) and KPIs (Key Performance Indicators) and measure and track progress of individual teams/PODs against the different OKRs and KPIs. Should comply with audit, data protection & IT Security procedures to ensure integrity of system. Should be open to learn new technologies based on project requirements. Preferably candidate who has worked in production support … ITIL terminology and various Service Management and Software Development Lifecycle terminologies. Knowledge of Hadoop and ITIL – Alerting and Monitoring, Change management, Problem management and Incident management. Knowledge of service protection and change exception handling. Knowledge and understanding of Banking domain and IT Infrastructure is preferred. Proven experience of working with/in RTB/Production support teams. Hands-on More ❯
Employment Type: Contractor
Rate: £400 per day
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