3 of 3 Contract ITIL Jobs in Lancashire

friendly way Strong organisational and coordination skills Confident engaging with both technical teams and business users Skills & Experience - Desirable Awareness of IT service management (ITIL) concepts Experience with Power Platform tools (Power Automate, Power Apps, Power BI) Experience creating digital learning content (videos, guides, knowledge articles) Familiarity with tools such ...

SLAs/KPIs in a ticketed environment Nice to have: * Exposure to Terraform/Ansible* Voice recording platforms, IP networks or storage tech* ITIL Foundation, Microsoft Azure certs, or a CS/IS degree The kind of person we need: reliable, methodical, good with people as well as systems. Comfortable ...

delivering project plans , milestones and outcomes Reporting progress, risks and dependencies to senior stakeholders Supporting service delivery against KPIs, SLAs and operational targets Driving ITIL best practice , including Service Operations, CSI and Problem Management Ensuring data quality through asset and configuration management Leading service reviews (DSR, WSR, MSR, Operations Reviews ...