6 of 6 Contract ITIL Jobs in Lancashire

systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. PRINCE2, Agile) beneficial but not essential More ❯

WBS, CPM, metadata configuration, workflows). Experience managing databases (Oracle, SQL Server), integrations (APIs, PowerShell), and middleware. Proficiency with ProjectWise infrastructure, environments, workflows, and Deliverables Management tools. Familiarity with ITIL frameworks and Service Desk ticketing systems. Strong documentation and communication skills with the ability to train diverse user communities. Eligible to qualify for UK secret clearance. Preferred Qualifications: Experience with More ❯

candidate should also be skilled in evaluating multiple technical solutions, Salesforce configuration, automation, environment mgmt., deployments, etc , Salesforce Architectural Certifications are required for this role. Desirable qualifications include advanced ITIL, TOGAF, and IASA certifications. What are the 3 most important things that you will be and looking for on a CV/shortlisting on: End-to-End Solution Design Experience More ❯

control frameworks . Experience managing third-party suppliers and delivery partners. Strong knowledge of project delivery methodologies : PRINCE2 , APM PMQ , Agile/Scrum , or Hybrid delivery models. Understanding of ITIL and service management principles. Experience applying Change Management and Lean Six Sigma techniques is beneficial. Skills & Attributes Excellent leadership, stakeholder management, and communication skills. Strong analytical, problem-solving, and decision … accountability. Qualifications Degree in Information Technology, Cyber Security, Engineering, or a related field. Formal project management training: PRINCE2 Practitioner , APM PMQ , or Agile Project Management . Additional certifications desirable: ITIL , Lean Six Sigma , Change Management , CISSP , CISM , or CompTIA Security+ . Please note applications are likely to close soon so please act quickly if you would like to be considered. More ❯

control frameworks . Experience managing third-party suppliers and delivery partners. Strong knowledge of project delivery methodologies : PRINCE2 , APM PMQ , Agile/Scrum , or Hybrid delivery models. Understanding of ITIL and service management principles. Experience applying Change Management and Lean Six Sigma techniques is beneficial. Skills & Attributes Excellent leadership, stakeholder management, and communication skills. Strong analytical, problem-solving, and decision … accountability. Qualifications Degree in Information Technology, Cyber Security, Engineering, or a related field. Formal project management training: PRINCE2 Practitioner , APM PMQ , or Agile Project Management . Additional certifications desirable: ITIL , Lean Six Sigma , Change Management , CISSP , CISM , or CompTIA Security+ . Please note applications are likely to close soon so please act quickly if you would like to be considered. More ❯

Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing Major Incident Management function aligning business needs to IT strategy. Major Incident Manager (Home Based) Duties: Develop end to end … Support bid response, manage service offering development Develop playbooks and documentation Continuous development of processesImplement and develop processes Implement continual service improvement strategies Collaborate with process managers to deliver ITIL-aligned service Provide contract-specific Major incident reporting Apply ITIL Major Incident Management techniques Major Incident Manager (Home Based) Qualifications: ITIL v4 Foundation/Intermediate The contract opportunity for a More ❯