1 of 1 Contract Service Designer Jobs in Lancashire

We are looking for a Lead Service Designer to join a high-impact HR transformation programme focused on delivering a seamless, user-centred digital experience. This role is pivotal in shaping how employees interact with HR services, using GDS principles to create a streamlined, intuitive service portal. You'll work closely with senior stakeholders, business analysts, and … cross-functional teams to design services that reduce inefficiencies, elevate user experience, and support strategic workforce planning. Key Responsibilities: Lead the design of HR services aligned with Government Digital Service (GDS) standards Collaborate with stakeholders across the business to understand service pain points and opportunities Evaluate and redesign existing HR contact routes (e.g. generic mailboxes) into a unified … digital portal Shape and refine a tiered HR service desk model Translate business needs into a ServiceNow-based service catalogue and digital experience Drive stakeholder engagement and behavioural change across the organisation Mentor and guide team members in service design best practices Support demand management and query service functions Contribute to strategic goals including automation and More ❯