Digital Customer Strategy & Data Manager
- Hiring Organisation
- Yorkshire Water
- Location
- Leeds, West Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Contract, Work From Home
will act as the strategic owner of customer data governance and digital experience principlesensuring the organisation maximises value from its digital investments, systems (CRM, billing, web, and telephony), and data ecosystem. You will provide strategic leadership across customer data, digital journeys, digital product ownership, insights, and cross-functional prioritisation ensuring … accessibility standards, CMS management, SEO and web optimisation challenges (as highlighted in current capability gaps). Experience of working across multiple platforms including CRM, billing systems, digital self service, app ecosystems, and telephony. Understanding of regulations and laws across the water industry, including the new customer-focused licence condition ...