2 of 2 Contract Incident Management Jobs in Leeds

term service health and user satisfaction. Ensure operational readiness and service enablement across all transitions. Required Skills & Experience Technical Skills Strong experience with ServiceNow (ITSM, CMDB, Change/Release Management). Proficiency in Microsoft 365 technologies (e.g., Exchange Online, SharePoint, Teams, Intune). Solid understanding of ITIL v4 principles and service lifecycle. Familiarity with monitoring and alerting tools (e.g. … and functional testing . Process & Delivery Proven track record in service transition planning and execution . Experience designing and implementing support models . Strong knowledge of change, release, and incident management . Skilled in process mapping and documentation . Soft Skills Excellent stakeholder management and communication skills. Strong analytical thinking and problem-solving ability. Comfortable working in More ❯

Job summary The Senior Security Analyst (Ops) sits within the Protective Monitoring function of the Cyber Security Operations Centre (CSOC). The CSOC is made up of Protective Monitoring, Incident Management, Threat Operations, Engineering and Consultancy. The role is a Tier 3 analyst in the Cloud Protective Monitoring Sub team. Cyber Operations purpose is to support safe care … aware that RRP is none contractual and subject to review. Main duties of the job As a Senior Security Analyst Ops you will: Provide Tier 3 security analytics and incident response for service-specific security monitoring. Deputise for Security Lead (Analyst) in their absence. Act as an escalation point for Tier 2 Analysts for incidents and investigations. Offer mentorship More ❯