2 of 2 Contract People Management Jobs in Leeds

genuine impact on both customer experience and business performance. Responsibilities Lead, coach and develop service and support teams. Manage incidents, service requests and problem management activities against agreed service levels. Monitor service performance using KPIs, metrics and management information. Take ownership of major incidents and escalations through … function. Champion a customer-focused culture across the team. Requirements Proven experience in a Service Delivery Manager, Operations Manager or similar leadership role. Strong people management and coaching experience. Excellent incident and escalation management skills. Experience managing performance through KPIs, SLAs and operational reporting. Strong stakeholder management ...

lead the team behind the cloud platform that supports all of their internal and external digital services. Their work has a real impact on people's lives across the UK, so this is a genuine tech-for-good role and a chance to make a real difference. The organisation … technical direction for that platform and lead a team of mostly senior platform engineers. This is a technical leadership role, not a heavy people-management one, and there's scope to grow into line management. They're a genuinely people-centric organisation that values its staff ...