4 of 4 Contract Process Improvement Jobs in Leeds

handling. Acceptance criteria definition and UAT coordination. Handover documentation that gives the CS team everything they need to own the account. Contribution to implementation process improvement like templates and playbooks. Training and enablement for internal and external stakeholders. Skills and Experience Required Educated to degree level Demonstrable … repeatable rhythm. Your accounts go live on time because you've managed the critical path actively, not reactively. Clients feel like the process is tight and executed to perfection. Handovers to CS are clean enough that the team doesn't need to come back to you to understand ...

improve service performance, and ensure customers receive an exceptional level of service. You'll play a key role in managing operational delivery, driving continuous improvement, and working closely with stakeholders across the business to deliver measurable results. This is an excellent opportunity to join a well-established organisation where … service levels. Monitor service performance using KPIs, metrics and management information. Take ownership of major incidents and escalations through to resolution. Drive continual service improvement initiatives and operational efficiencies. Manage change activities and service transitions. Build strong relationships with internal stakeholders and business leaders. Identify trends, recurring issues ...

opportunity for an experienced senior executive who enjoys getting under the skin of a business, challenging existing thinking and turning opportunities for improvement into meaningful, measurable change. You will inherit an established, multi-disciplinary operation with talented people and significant potential. Your challenge will be to create greater consistency … autonomy and influence to challenge existing practices, reshape operational structures and deliver lasting improvements. Key Responsibilities Business Transformation: Lead a comprehensive programme of operational improvement, assessing existing structures, processes and systems before introducing more effective operating models, governance and performance measures. Drive organisational change, automation and standardisation, creating ...

mitigate risks and improve compliance. * Support the design and implementation of new end-to-end processes for emerging business areas. * Contribute specialist input to improvement projects and risk framework development. * Maintain accurate and up-to-date risk documentation to support decision-making. * Prepare clear reports on control insight outcomes … management frameworks through guidance and training initiatives. Essential Skills * Strong understanding of risk management frameworks and associated documentation. * Experience conducting control testing and implementing process improvements. * Stakeholder engagement at all levels across the business. * Ability to interpret complex regulatory and governance requirements and apply them effectively. * Excellent communication skills ...