Project Manager - Customer Journey
- Hiring Organisation
- Pontoon
- Location
- Leeds, West Yorkshire, United Kingdom
- Employment Type
- Contract
Leeds office however Edinburgh and London could be considered. The Opportunity We are seeking an experienced Customer Journey Manager to join a digital product team focused on improving customer experiences across key customer journeys. Working within a cross-functional team of Product Owners, Designers and Engineers … customer journeys. Analyse customer data, behaviours and feedback to identify pain points and improvement opportunities. Use customer insight to influence product backlog prioritisation and enhancement decisions. Create and maintain customer journey and process maps. Champion customer needs throughout the product development lifecycle. Work closely with Product ...