1 of 1 Contract Microsoft Jobs in Leicester

customer journeys, and driving meaningful service improvements within complex environments. The Service Improvement Lead will support operational recovery and stabilisation following the implementation of Microsoft Dynamics 365. Working closely with customer service, technology and leadership teams, you will identify operational issues, coordinate improvement activity, and help improve service performance … across all customer channels. As a Service Improvement Lead, you will combine operational insight, process improvement expertise, stakeholder management and Microsoft Dynamics 365 knowledge to support both immediate stabilisation activities and longer-term service enhancements. What You'll Be Doing Acting as the embedded Service Improvement Lead within ...