2 of 2 Contract Dynamics CRM Jobs in Leicestershire

analysing customer contact trends across calls, emails and case management activity. You’ll also support CRM optimisation within Microsoft Dynamics 365, helping improve how customer interactions are managed and reported.Working as a Data Analyst, you’ll collaborate closely with operational leaders, customer experience teams … data into clear, actionable insight to improve customer journeys in your Data Analyst role Support CRM optimisation within Microsoft Dynamics 365, including workflows and case management Present findings to stakeholders to support operational decision making as a Data Analyst What We’re Looking ...

driving meaningful service improvements within complex environments. The Service Improvement Lead will support operational recovery and stabilisation following the implementation of Microsoft Dynamics 365. Working closely with customer service, technology and leadership teams, you will identify operational issues, coordinate improvement activity, and help improve service performance across … customer channels. As a Service Improvement Lead, you will combine operational insight, process improvement expertise, stakeholder management and Microsoft Dynamics 365 knowledge to support both immediate stabilisation activities and longer-term service enhancements. What You'll Be Doing Acting as the embedded Service Improvement Lead within ...